Refund policy
Last Updated: September 16, 2026
Order Cancellation:
You may request cancellation of an order before the order has been dispatched.
Please contact us as soon as possible after placing your order.
Email: support@rutuff.in
Phone/WhatsApp: +91 73881 63973
Once an order has been dispatched, cancellation may no longer be possible.
Return Period:
Eligible products may be returned within 5 days of delivery, subject to the conditions described below.
The return period begins from the date the product is delivered.
Return Conditions:
To be eligible for a return, the product should generally:
- Be unused
- Be in its original condition
- Be returned with original packaging
- Include applicable tags, accessories and components
- Not show signs of misuse, damage or alteration
- Be accompanied by the relevant order information
Non-Returnable Products:
Due to their nature, hygiene requirements or applicable restrictions, certain products may not be eligible for return.
These may include:
- Certain personal-care and beauty products
- Hygiene-related products
- Used or opened products where return is inappropriate
- Products specifically identified as non-returnable
- Clearance/final-sale products, where applicable
The applicable return conditions may be specified on the relevant product page.
Damaged, Defective or Incorrect Products:
If your product arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
- Video evidence where reasonably necessary to demonstrate the issue
Our team will review the claim and determine the appropriate resolution.
Return Approval:
Do not send a product back before receiving return instructions from Rutuff.
If your return request is approved, we will provide the applicable return instructions.
Refunds:
After an approved return is received and inspected, Rutuff will process the applicable refund.
For online payments, approved refunds will generally be made to the original payment method used for the transaction.
Refund Processing Time:
Once Rutuff initiates an approved refund, the time required for the funds to appear in the customer's account depends on the payment method and the relevant bank/payment provider.
For Razorpay transactions, Razorpay currently indicates that normal refunds may take approximately 5–10 working days, depending on the payment method and banking process.
Return Shipping:
Where a return is accepted because Rutuff supplied an incorrect, damaged or defective product, Rutuff will provide appropriate instructions regarding return shipping.
For other eligible returns, the applicable return-shipping responsibility may depend on the product and circumstances.
Failed or Reversed Payments:
If your payment fails but your bank account has been debited, please contact us with your order/payment details.
We will verify the transaction status with the payment service provider and take the appropriate action.
Refund for Cancelled Orders:
If an eligible order is cancelled before dispatch and payment has already been successfully received, the applicable refund will be initiated through the original payment method.
Contact for Returns & Refunds:
Email: support@rutuff.in
Phone/WhatsApp: +91 73881 63973