Shipping policy

Last Updated: September 16, 2026

Welcome to RUTUFF! We aim to provide a seamless shopping experience for our valued customers. Please read our shipping policy carefully to understand the terms and conditions related to shipping your purchases.

Shipping Coverage:

  • We offer delivery across India.                                                                                  
  • Currently, we do not support international shipping.

Processing Time:

  • Orders are processed within 1-2 business days after payment confirmation.          
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Time:

  • Standard delivery time is 5-7 business days after the order has been processed.   
  • Delivery time may vary depending on:
    • Delivery location
    • Product availability
    • Courier/logistics conditions
    • Weather
    • Public holidays
    • Remote-area delivery
    • Unforeseen transportation or operational delays

The estimated delivery period is therefore an estimate and not a guaranteed delivery date.

Order Fulfilment:

Rutuff operates an e-commerce retail model and may work with third-party suppliers, fulfillment partners and logistics providers to fulfill customer orders.

Depending on the product, an order may be dispatched by a third-party fulfilment or supply partner.

This enables Rutuff to offer products across multiple categories while using external fulfilment and logistics infrastructure.

Shipping Charges:

  • Standard shipping is free on eligible orders, unless a different shipping charge is clearly displayed on the product page or during checkout.                                  
  • Any applicable shipping charges will be shown before the customer completes the purchase.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking details.                                                                                                                       
  • You can track your order status on our website by visiting the "Track Your Order" section and entering your tracking number.

Failed Deliveries and Reattempts:

  • If delivery fails due to incorrect address details or unavailability of the recipient, the courier may reattempt delivery.                                                                          
  • Please ensure your address and contact details are accurate at the time of checkout to avoid delays.

Delayed or Lost Shipments:

  • While we strive for timely deliveries, there may be rare delays due to circumstances beyond our control.                                                                           
  • In case your order is significantly delayed or lost, please contact our customer support team for assistance.

Incorrect or Damaged Orders:

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product
  • A product materially different from the product ordered

please contact us promptly and provide your order number along with photographs or other relevant evidence.

We will review the issue and provide the applicable resolution under our Cancellation & Refund Policy.

Contact Us:

For any questions or concerns regarding your order or our shipping policy, please reach out to us:

Thank you for choosing RUTUFF. We are committed to delivering your orders promptly and efficiently.